Delivery and payment
A. Delivery charges and information
As standard, we can only deliver goods to the countries listed below. Depending on the size of your order, delivery is by DHL or a freight carrier. The applicable delivery charges are set out below.
If you would like delivery to another country, please email us at info@deinvan.de before placing your order. Please tell us which items you would like, the quantity and the delivery address, including the country and postcode. We will let you know as soon as possible whether we can deliver to your chosen country and, if delivery to your address is possible, what it will cost. We need to check availability and costs with our delivery partner first.
I. Delivery within Germany and to Austria
We charge a flat rate of €5.99 per order for delivery within mainland Germany and to Austria. For windows and similar items classed as bulky goods, we charge a flat rate of €99 for parcels weighing up to 31.5 kg. For weights from 31.5 kg to 63 kg, the delivery charge is €149.
Consignments weighing more than 63 kg are usually sent by a freight carrier. As freight charges vary, please contact us for a quote in advance.
II. Delivery outside Germany and Austria
For deliveries to countries outside the European Union, additional costs may apply in individual cases. These are outside our responsibility and must be paid by you. They may include charges imposed by banks for transferring money, such as transfer fees or currency conversion fees, and import duties or taxes, such as customs duties. Further information is available, for example, at http://ec.europa.eu/taxation_customs/customs/customs_duties/index_de.htm, information on import VAT at http://auskunft.ezt-online.de/ezto/Welcome.do and information specifically for Switzerland at http://xtares.admin.ch/tares/login/loginFormFiller.do. Please therefore contact us to confirm international delivery charges before placing your order.
B. Payment information
I. Delivery within Germany
For deliveries within Germany, we offer the following payment methods unless otherwise stated in the relevant product description:
- Payment in advance by bank transfer
- Cash on collection
- Payment via PayPal
- Credit card via Stripe
II. Delivery outside Germany and Austria
For international deliveries, we offer the following payment methods unless otherwise stated in the relevant product description:
- Payment in advance by bank transfer
- Cash on collection
- Payment via PayPal
- Credit card via Stripe
III. Details of individual payment methods
1. Payment in advance by bank transfer
Please transfer the invoice amount to our bank account immediately after the contract is concluded, quoting the payment reference, unless the parties have agreed a later payment date. We will send you our bank details and the payment reference separately by email as part of processing your order.
2. Cash on collection
You collect the goods from us and pay in cash on site. We will first email you to let you know that your order is ready for collection. Once you have received this email, you can arrange an appointment to collect your goods from:
Körsestr. 2
31655 Stadthagen
Germany
No delivery charges apply in this case.
3. Payment via PayPal
If you pay using a payment method offered by PayPal, the payment is processed by PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter “PayPal”), subject to the PayPal User Agreement available at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or, if you do not have a PayPal account, subject to the terms for payments without a PayPal account available at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full.
4. Credit card via Stripe
Pay conveniently by credit card. Our payment provider Stripe accepts Visa, Mastercard and American Express. You do not need a Stripe account.
What is Stripe?
Stripe is another payment partner that provides a cost-effective and secure way for us to offer credit card payments in our shop. During checkout, Stripe will automatically ask you to enter the details for your selected payment method. Payments are secured using SSL. There is no additional charge for this payment method, and you do not need to register with Stripe. Stripe simply acts as the interface between our online shop and your credit card payment.
Find out more about Stripe here: https://stripe.com/de/about
C. How delivery periods are calculated
For payment in advance by bank transfer, the delivery period begins on the day after you instruct your bank to make the payment. For other payment methods, it begins on the day after the contract is concluded. The period ends at the end of its final day. If that day falls on a Saturday, Sunday or officially recognised public holiday at the delivery destination, the next working day takes its place.
Subject to availability, we dispatch parcels within 3 working days. Availability is shown separately on each product page in the shop.